Who is responsible for payroll tax filings — us or Ledgerhands?
Your firm. This is a support seat, not a licensed payroll bureau: your dedicated professional prepares, reconciles and assembles, and the filing responsibility, the sign-off and the client relationship stay with your firm. We are explicit about that boundary because payroll is one of the places where a vague division of responsibility becomes expensive.
What happens to payroll if our person is sick or on vacation?
We are their employer, so cover is our problem, not yours. Payroll calendars are documented during onboarding precisely so that continuity does not depend on one person's memory, and we manage leave planning around your run dates rather than around ours. If the seat ever needs replacing permanently, that is covered free of charge under our replacement guarantee.
Can they work in Gusto and ADP under our firm's accounts?
Yes — in your instances, under accounts you provision, at the permission level you set. Proficiency in Gusto, ADP and QuickBooks Payroll is assessed during screening, and we train to your specific calendar and checklists before the first run they touch.
How do you handle employee data, which is more sensitive than most?
The same way we handle all client data, which is to say: NDAs signed before any access, MFA on every account, company-issued managed workstations with no local data storage, least-privilege role-based access and an enterprise password vault. Full detail is on our security page, and if you have a security questionnaire we will complete it before your discovery call.