Can a dedicated bookkeeper work directly in my firm's QBO file?
Yes — that is the normal arrangement. You provision access under your own QuickBooks Online or Xero account, at the permission level you choose, exactly as you would for an in-house hire. We do not run a parallel system, and we do not move your client data into ours. Access is provisioned during onboarding alongside the rest of our security controls.
How many client books can one dedicated bookkeeper carry?
It depends far more on transaction volume and cleanliness than on client count, which is why we ask about both on the discovery call rather than quoting a number here. What we can commit to: the seat is full-time and exclusive to your firm, so you set the allocation — and you can rebalance it whenever your client mix shifts, without renegotiating anything with us.
What happens during busy season when volume spikes?
Your bookkeeper is a full-time member of your team, so their capacity is yours to direct — including reprioritizing routine work to absorb a spike. If the spike is structural rather than seasonal, the honest answer is that you need a second seat, and we would rather tell you that than quietly let quality slip.
What if the bookkeeper we pick isn't the right fit?
We replace them free of charge under our replacement guarantee, including knowledge transfer to the new team member so your files do not lose continuity. You are not locked into a long-term contract to make that guarantee work.