Anything not covered here — bring it to the discovery call.
Outsourcing gives you a shared pool and a ticket queue. Ledgerhands gives you one named professional who works only for your firm, in your systems, at your hours — recruited to your role definition and managed by us as their employer. It's a team member, not a vendor.
Yes — always. You interview a shortlist of 2–3 screened finalists and nobody joins your team without your approval. If none fit, we go back to the funnel at no cost.
Both of us, in different lanes. You direct their day-to-day work like any team member. We handle everything an employer handles: HR, payroll, equipment, performance reviews, training and retention.
Yes. If it's ever not working, we replace them free of charge under our replacement guarantee — including knowledge transfer to the new team member.
QuickBooks Online and Xero are core; many also work in NetSuite, Bill.com, Gusto, ADP and Ramp. Software proficiency is tested in screening, and we train to your specific stack during onboarding.
Typically 2–4 weeks from discovery call to first day: about two weeks to a shortlist, then your interviews, then training and security onboarding.
NDAs before any access, MFA everywhere, managed workstations with no local storage, role-based access and an enterprise password vault — with a SOC 2 roadmap as we scale. See the Security page for the full picture.
The discovery call is exactly for that — 30 minutes, no pitch, real answers.